Common questions from SelfPayout shoppers — reach out if you need anything else.
How do I track my order?
Go to My Orders from your account menu to see the live status of every order you’ve placed.
Can I cancel an order after placing it?
Yes, within 15 minutes of placing it, from the order’s detail page — as long as the store hasn’t started preparing it.
How does Dine-in ordering work?
Scan the QR code on your table or select it manually, browse the menu, and send items to the kitchen whenever you’re ready — no need to flag down staff.
I didn’t receive my OTP. What do I do?
Wait a minute and use Resend OTP on the login screen. If it still doesn’t arrive, double check the phone number you entered.
How do I update my delivery address?
Go to My Address in your account menu to add, edit, or remove saved addresses.
Still need help?
Write to us at support@selfpayout.com and we'll get back to you shortly.